Public Sector

How many public sector organizations have to resolve daily needs of citizens? We are not aware of the power that these organizations have to address the most urgent social problems, offer basic services or solve everyday problems.

Public Sector

Nevertheless, some of the services that public organizations offer to citizens are outdated or do not connect with the current needs of users.

The Public Administration has initiated a digitalization path starting from the pandemic and the citizens are familiarizing themselves with certain technologies. We know that only a quarter of public sector organizations are digitally advanced.

The processes and formalities of the Administration must be at the front of this technological advances. Even though, offering the best results to the citizens  has implications beyond technology. To the extent that governments promote digital initiatives, many of the public sector organizations continue to be hierarchical and bureaucratic.

The internal policies, the management models or the competencies of their teams are essential aspects to achieve an effective administration, efficient and at the service of the citizenry.

At DOT Consulting, we are very aware of the functioning of public administrations and we know how to deal with the reports of these organizations. We support public entities in improving their governance and equipping them to meet the challenges they face

We work side by side with the public organizations  endowed with new tools and work dynamics. It allows us to establish advanced systems in resource management, improve the work processes and empower the teams because they can provide services adapted to the needs of citizens.

  • Models of management of the services to the citizenry
  • Strategic resource management
  • Modernization of municipal services
  • Government models of public administrations
  • Digitization of public management
  • Redesign of organizational structures

Sustainability in Social Housing management

The company

Our client is a government owned entity whose objective is the management of the public housing stock from one of the largest cities in Spain. According to data from 2022, it manages more than 10,000 homes, 3,000 of which are under construction. The staff is made up of more than 200 people and has a network of 10 service offices distributed throughout the city.

The challenge

The entity is the result of the merger, still recent, between two public entities that performed complementary functions within the field of public housing but with two very different cultures and organizations. One of the main challenges was to align and coordinate the work processes and the decision-making process from the two entities, improving the management process, the visibility of the activity and the definition of the team roles and responsibilities.

Sustainability in Social Housing management
Our answer

In view of this challenge, DOT improved the organizational and management model:

  • A common management system was designed and implemented in all the departments.
  • The teams were trained in the new processes designed and in the new coordination and management system.
  • The management team were also trained and accompanied to ensure the successful implementation of the new management tools and mechanisms and their new functions.


As a result of the successful implementation, the initial objectives were achieved, achieving a 50% increase in house adjudications and a reduction of 40 pp in the incidents of internal process.