Top executives have been asking this simple question for a lifetime. It is not enough to have a good product or service if the organization and operations are not adapted to maximize customer satisfaction, competitiveness and profitability of the company.
In addition, in today's constantly changing environment, the incorporation of technological and disruptive solutions involves the provision of more complex and comprehensive services beyond the traditional view: it is no longer intended to make a sporadic or occasional sale, but to offer complementary services. and additional ones that allow a maximum loyalty of the customer by means of an integral attention.
At this point, the importance of the initial question increases considerably due to the need to design the organization and its operations for both the current situation and the future.
It is true that there is never a surplus of resources (facilities, equipment,economic, HR…). And for this reason, a deep knowledge of the uniqueness of an organization is very important: culture, teams, leadership style, business model or customers.
At DOT Consulting, we understand that the best solution is to work together with our clients to support them in the design of an operational model and organization that aligns with the company's strategy and goals.